Citizens interact with health facilities within their districts particularly CHPS Compound, Anti Retroviral Treatment (ART) Centres and any health facility.
Citizens submit observations, complaints, comments and experiences at the health facility in the form of text, image, audio and video through SMS, web application, social media (twitter, WhatsApp and Facebook) and District Citizen Monitoring Committee for prompt redress. However, anonymous users will not be able to track the status of ...
Feedback is communicated to duty bearers
Feedback from citizens/patients is communicated to duty bearers for necessary action to be taken.
Feedback from citizens/patients will not be escalated unless the truth or otherwise of the issue have been verified from the health facility.
Quarterly reports on feedback collated from clients will be analysed and submitted to consortium members and Ministry of Health for advocacy.